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Описание: Another visit to the Big Green Bookshop in Brampton Park Road, Wood Green N22. Above, Amber Mews, the alleyway directly opposite the bookshop. It was a pleasant change to find it clear of dumped waste. But the broken streetname sign had still not been replaced. Though the broken bits had been swept. I first spotted the broken nameplate on New Year's Eve 2015; reporting it to Haringey Council soon afterwards. I also wrote some new words to an old Scottish song. (Please scroll down.) (By the way, I failed to notice the streetsign was cracked on 21 September 2015 when I took a photo of dumped rubbish and overfilled bins in the alleyway.) Inefficiency or Cost-Cutting? I wonder if this is straightforward inefficiency. Or whether someone in Haringey Council thinks they can save money and cut costs by delay in repairing street signs? If it is savings they're after, I think they're mistaken. Why? Because each time I or someone else reports a broken sign this is likely to generate some new, unnecessary work in recording and responding to the report. (Or perhaps deciding not to respond). John Seddon, a management writer, calls this "failure demand" which he defines as: "... demand caused by a failure to do something or do something right for the customer." "Customers" in the Amber Mews example are the local residents, traders, and anyone else who wants to find their way round the streets of Wood Green. ________________________________________ § John Seddon and his company Vanguard have a website with a library of information including books, articles and videos. Some downloadable for free. Here's a link to a free short article called: Why is Service Costing More?

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